Whether it’s the training we deliver into organisations across the country, the products on our shop or our 1:1 service for adults…all our work is aimed at helping people proactively cope, manage and recover from mental ill health.
With a huge amount of children unable to access meaningful, practical emotional support, our training, products and 1:1 adults support provides funds to supply children and young people with a free 1:1 service to support their mental health.
We are building a self-sufficient emotional support service for the 110,000 children who are currently unable to access support.
The Arthur Ellis teams work with both corporate clients and young vulnerable people. contact. This concerned revolved around the effectiveness of their communication as the individuals didn’t really know each other as people.
Management was keen to improve all aspects of teamwork but didn’t know how or where to start. They needed a line-in-the-sand marker so everyone knew where they were at so improvements could be sought and delivered.
The ADL teams completed their surveys online – what one manager called ‘a really simple process’ – and then delved into the results. Given the platform is online, initial and ongoing access was straightforward. Once the reports had been compiled, managers organized group Skype calls to take each team through their results. Everyone was emailed a pdf copy direct from the platform for their own reading and records.
Better understanding, building trust – results improving
The first outcome was the obvious need to get the teams together on a regular basis. monthly meetings have now been diarised. These meetings have two purposes and are planned as such. The first is around work – with the usual issues, challenges. The second round getting to know each other. One of the survey results indicated high levels of competence throughout the teams that were not known about. The sharing and seeking out of best practice has now become the norm. Team members, managers, and clients have greatly benefited from this.
The team reports have really helped our team and given our senior leaders the knowledge we’ve needed to make effective changes to the way we work and manage.